Privacy Policy

Privacy policy 

HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect personal information when you actively provide it during interactions with Northstar Towing.
Additionally, we may automatically collect certain information as you use our services, visit our website, or participate in communications.
We may also receive personal information from business partners, commercial partners, or other users of our services.
Sometimes, we infer or derive personal information based on other collected data, such as through service features designed to enhance user experiences.

WHAT PERSONAL INFORMATION WE COLLECT

Information you provide or we collect:

  • Contact Information/Identifiers: Name, email, phone number, identity documents, IP address, and other user-provided details.
  • Payment Information: Billing name, address, credit card details, or other payment information.

Service Usage Data:

  • Device information (IP address, device type, operating system).
  • System logs, cookie identifiers, traffic data, and call detail records.
  • Quality of service data, connection type, and related information (e.g., Wi-Fi status).

Geolocation Information:

  • Location details while using our services.

Communications:

  • Surveys, messages, and phone interactions as requested by customers.

HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to:

  • Communicate with you and verify your identity.
  • Manage customer relationships and respond to support requests for service.
  • Perform billing and comply with applicable laws.

We may use artificial intelligence and other technologies to enhance our services.

Note: We do not share your phone number or consent to receive SMS messages with third parties for marketing purposes.

HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES

At Northstar Towing, we may share your personal information (as outlined in the “What Personal Information We Collect” section) for legitimate business or legal purposes in compliance with applicable laws. This includes sharing with the following third parties:

  • Business Partners: Such as authorized agencies as it relates to towing and emergency services. 
  • Service Providers, Contractors, Vendors, or Agents:
    • To operate, deliver, improve, and customize our services and website.
    • To provide support and customer assistance for requested services.
    • To perform analytics that enhance your experience using Northstar Towing’s services.
  • Third Parties in Business Transactions: As part of or in connection with transactions including billing of services rendered. 
  • Legal or Regulatory Entities:
    • To respond to legal processes or comply with legal obligations.
    • To protect our rights, interests, property, or those of third parties.
    • To prevent or investigate any wrongdoing in connection with our services.
  • With Your Consent: Any sharing of personal information not covered above will require your explicit consent.

HOW WE RESPECT YOUR PRIVACY RIGHTS

 We provide you with the opportunity to access, review, modify, and delete your personal information that we process.

Your Privacy Rights at Northstar Towing

At Northstar Towing, we value your privacy and are committed to ensuring your rights are respected. Here’s an overview of the privacy options available to you:

  • Data Portability:
    You can request a downloadable copy of your personal information in a machine-readable format.
  • Access to Information:
    You have the right to know more about the personal information we’ve collected or shared over the past 12 months. This includes details about what was collected, the purpose of its use, and any instances where it was shared.
  • Requesting Deletion:
    Under certain circumstances, you can ask Northstar Towing to delete the personal information we’ve collected about you.
  • Non-Discrimination:
    Exercising your privacy rights will never result in discriminatory treatment from Northstar Towing.
  • Correction of Information:
    If any personal information we hold is incorrect or incomplete, you can request that we correct, update, or supplement the data. Customers can also update certain information by logging into their account.
  • Opt-Out of Data Sharing:
    You have the right to request that Northstar Towing stop sharing your personal information for purposes such as contact for service related contact. To do this, you can enable it by unsubscribing. Northstar Towing does not sell personal information or share information for marketing purposes. 
  • No Automated Decision-Making:
    We do not make decisions about you solely through automated processes, including profiling. However, some tools or services we provide may allow users to make automated decisions such as reply to stop to unsubscribe.

For any concerns or to exercise your rights, please contact us directly. We are committed to addressing your requests promptly and transparently.

HOW WE KEEP YOUR PERSONAL INFORMATION SECURED

 Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.

Lawful Requests for Personal Information

We may be required to disclose personal information in response to lawful requests by public authorities, including to meet law enforcement requirements.

Link to terms & conditions page. 

CONTACT US

If you have any questions, comments or concerns about this Notice, please e-mail  Jhoward2902@gmail.com or call (970) 497-9130.

You can also mail a letter to: 

Location: 2105 H Rd. Grand Junction CO 81505

Phone: (970) 497-9130

Email: Jhoward2902@gmail.com